To accommodate frequent
emergencies, interruptions, and delays, hospital staff continually make and
coordinate changes to the surgery schedule. The physical environment is an
understudied aspect of coordination. The technical and social aspects of
coordination in surgical suites have been described by prior studies. Based on
a field study of four surgical suites in two large academic centers, the
physical layout of hallways and rooms, and barriers and spaces around displays
and key coordinators, support or fail to support the common information spaces
used for coordination. The concept “information hotspots” represents how
physical places and their characteristics facilitate coordination. An
information hotspot is a place where people congregate to receive and provide
information, public displays offer up-to-date information, and people with
coordination roles are available to answer questions, resolve conflicts, and
keep information up to date. The information hotspots concept helps designers
to understand how information technology, the physical place, and the behavior
of people together support workplace coordination. Design principles were
developed based on the concept of information hotspots that should guide
architectural considerations for coordination in dynamic environments such as
Scupelli, P., Fussell, S. R., Kiesler, S., (2010 in press) Architecture and Information Technology as Factors in Surgical Suite Information Sharing and Coordination. Proceedings of the 1st ACM International Health Informatics Symposium.
P., Xiao, Y., Fussell, S.R., Kiesler, S., & Gross, M.D.,
(2010). Supporting Coordination in Surgical Suites: Physical Aspects of
Common Information Spaces. CHI 2010 Proceedings of the 28th International
Conference on Human Factors in Computing Systems. NY: ACM Press.(pp.
P., (2009). Designing
information hotspots for surgical suites: How architecture, artifacts, and
people's behavior converge to support coordination. Ph.D.
dissertation in Human-Computer Interaction, Human-Computer Interaction
Institute, School of Computer Science, Carnegie Mellon University.
Kiesler, S., & Fussell, S. R., (2007). Using isovist views to study
placement of large displays in natural settings. CHI ’07 Extended Abstracts
(pp. 2645-2650). NY: ACM Press.